Talking interoperability is a dialogue series being convened by the Digital Convergence Initiative (DCI) to facilitate in-depth technical conversations around designing for interoperability in the social protection sector. By bringing together digital social protection and technology experts from government agencies, software vendors, system integrators and international organizations, it aims promote peer-based learning and problem solving through:

• sharing the technical nitty-gritty of how agencies have designed their social protection information systems for interoperability.
• understanding how agencies have tackled the major challenges to interoperability.
• brainstorming potential solutions to remaining bottlenecks.

The integration of social protection with active labour market programmes, particularly public employment services, is a key strategy to enhance formal employment prospects and reduce poverty. This session examined the linkages between social protection and public employment services, highlighting how interoperability can strengthen coordination and streamline service delivery. Drawing on experiences and insights from different countries, the discussion illustrated how stronger alignment between these systems can improve public services and lead to better outcomes for individuals, enterprises and public administration.

This was the twenty-first webinar of the “Talking interoperability” dialogue series organised by the Digital Convergence Initiative (DCI). These meetings aim to facilitate in-depth technical conversations around designing for interoperability in the social protection sector. By bringing together digital social protection and technology experts from government agencies, software vendors, system integrators, and international organisations, they aim to promote peer-based learning and problem solving.

Speakers:

• Martina Bergthaller, Social Protection and Employment Specialist, Independent Consultant
• SangHyon Lee, Research Fellow at the Korea Employment Information Service (KEIS)
• Discussants: Juan Marcelo Cuautle Segovia, Project Manager – Employment and Labour Market Policy, International Labour Organization
• Aylin Isik-Dikmelik, Senior Economist, The World Bank
• Thomas Byrnes, Digital Social Protection Expert, Market Impact

Moderator: Céline Peyron Bista, Social Protection and Employment Policy Specialist, International Labour Organization