2 December 2021 

Government of Malawi, GIZ 

Promoting transparency and accountability through Grievance and Redress Mechanisms (GRM) is recognized as a critical tool to drive the success of social protection programmes around the world. As part of the ongoing implementation of the mid-term review of the Malawi National Social Support Programme (MNSSP II), programme stakeholders will explore new ways to improve the existing GRMs so that it enhances the outcomes of each initiative within the MNSSP II. This webinar provided a platform for social protection experts to share regional experiences on social accountability approaches, focusing on best practices for the implementation of GRMs. The objective was to gather ideas to inform further enhancements/ developments for the GRMs of the MNSSP II. 


  • Nana Adwoa Twum-Danso, Consultant from the Helpline of Hope at the Ministry of Gender, Children and Social Protection 
  • Benson Laurent Kansinjiro, Deputy Director of Social Welfare from the Ministry of Gender, Community Development and Social Welfare 
  • Abid Gulzar, Senior Inclusive Governance Advisor from CARE International 
  • Davies Madalitso Luhanga, Social Development Specialist from the World Bank 
  • Government of Malawi Representatives  
  • Patricia Zimpita, Director from the Ministry of Economic Planning and Development 
  • Bessie Msusa, Chief Economist from the Ministry of Economic Planning and Development  

Moderator: Anthony Land, Independent Consultant 

Webinar materials:


Registrants: 81


Attendees: 32


Youtube views: 205

(until august/2022)