3 December 2020

World Bank

The global demand for the delivery of shock-responsive social protection has perhaps never been greater. During the continuing COVID-19 pandemic, governments around the world are responding to the socioeconomic shocks with social safety nets and expanded benefits for millions of households. Nearly 200 countries and territories have introduced forms of social protection to compensate workers for lost income. The systems used to assess, enroll, provide, and manage benefits often make the difference in quick, effective responses. Beyond the current crisis, delivery systems can be a key to resilient longer-term provision of social protection.

This webinar highlighted some of the emerging lessons from country experiences with delivering social protection benefits in response to the pandemic and broader experiences on the importance of delivery systems to help build back better, drawing from ongoing programs and the World Bank’s recent publication, the Sourcebook on the Foundations of Social Protection Delivery Systems.


  • John Blomquist, World Bank
  • Inés Rodríguez Caillava, World Bank

Discussants: None

Moderator: Margaret Grosh, World Bank

Webinar materials:


Registrants: 266


Attendees: 98


Youtube views: 232

(until august/2021)