11 October 2022
Digital Convergence Initiative, DCI

Talking Interoperability is a dialogue series by the Digital Convergence Initiative (DCI) facilitating technical discussions on designing interoperability in the social protection sector. It brings together experts from government agencies, software vendors, system integrators, and international organizations for peer-based learning and problem-solving. Sessions have covered experiences from India, Belgium, Turkey, Chile, Cambodia, and France.

The seventh session featured Zambia’s Ministry of Community Development and Social Services discussing the Zambia Integrated Social Protection Information System (ZISPIS). The system streamlines the management of Social Protection programs, improves disbursement efficiency, and enforces data protection measures. Challenges related to interoperability and data protection were addressed to ensure effective implementation. The presentation showcased the impact of the integrated approach to managing Social Protection Support Programs.


  • Dr David Phiri, Director ICT, Ministry of Community Development and Social Services
  • Craig Kilfoil, Senior Payment Systems Specialist, World Bank
  • Lubasi Musambo, Principal Officer in Charge of SCT MIS, Ministry of Community Development and Social Services


  • Christabel E. Dadzie, Senior Social Protection Specialist, World Bank
  • Alejandro Grinspun, Senior Economist in the Social Protection Team, FAO

Moderator: Richard Chirchir, Principal Management Information System Specialist, Development Pathways

Webinar materials:


Registrants: 228


Attendees: 71


Youtube views: 464

(until september/2023)